Patient Consent and Rights

1. Why This Notice Exists

Maatla Healthcare (Pty) Ltd is a company registered with the Companies and Intellectual Property Commission (CIPC) in the Republic of South Africa. In this document, the words we, us, our and Maatla refer to Maatla Healthcare (Pty) Ltd. The words you and your refer to any person who visits our website, uses our services, or receives our messages.

This document applies across everything we operate, which includes our main website at maatlahealthcare.com, the Maatla Academy learning platform at academy.maatlahealthcare.com, the Maatla Facilities dashboard used by clinics, pharmacies and healthcare networks, and our WhatsApp and SMS reminder and check in services, including voice note messages.

This notice explains, in plain language, how we use your health information, what you are agreeing to when you join, and the rights and choices you have. It supports our Privacy Policy.

2. What You Are Consenting To

When you join Maatla and opt in, you agree that we may store your personal and health information to deliver reminders, check ins and support, and that we may contact you through WhatsApp and SMS, including with voice notes, for this purpose. We record your consent with a date and time.

3. What We Collect and Why

• Your name and contact number, so we can reach you.
• Your medication and collection details, so reminders are timed correctly.
• Optional health notes, only where they are needed for the service.

4. Your Right to Withdraw Consent

You can withdraw your consent at any time. To stop messages, reply STOP to any message or email info@maatlahealthcare.com. Withdrawing consent means we stop sending you reminders and check ins, and on request we delete your information, unless we must keep certain records to meet a legal duty.

5. Your Rights Over Your Information

• Access: ask what information we hold about you and get a copy.
• Correction: ask us to correct information that is wrong.
• Deletion: ask us to delete your information where there is no lawful reason to keep it.
• Object: object to certain uses of your information.

6. If a Facility Manages Your Information

If you receive reminders through a clinic, pharmacy or healthcare network that uses Maatla Facilities, that facility is responsible for having your consent and for the information it loads. Maatla processes that information on the facility's instructions. You can raise a request with the facility or with us at info@maatlahealthcare.com.

7. Special Care for Health Information

Your health information is treated as special personal information under POPIA and receives stronger protection. We limit who can see it, we never sell it, and we use it only to deliver your care service.

Changes to This notice

We may update, amend or replace this notice at any time, at our sole discretion. Because our services and the laws that govern them change, we may make these changes without giving you individual notice or separate communication.

Any change takes effect from the moment the updated version is published on our website or otherwise made available on our platforms. The version shown on our website at any given time is the version that applies. By continuing to visit our website, use our services, or receive our messages after a change has been published, you accept the updated version and are bound by it.

We encourage you to review this notice regularly so that you are aware of the current terms. Nothing in this clause removes any right you have under South African law that cannot lawfully be excluded.

9. How to Contact Us

If you have any question, request or concern about this document, please contact us using the details below.