Terms and Conditions

1. Agreement to These Terms

Maatla Healthcare (Pty) Ltd operates as a CIPC-registered South African company. References to "we," "us," "our," and "Maatla" denote the company itself, while "you" and "your" refer to any individual accessing services or receiving communications.

The agreement encompasses the main website, Maatla Academy learning platform, Maatla Facilities dashboard for healthcare providers, and WhatsApp/SMS messaging services. Users agree to these terms upon accessing services or receiving opted-in messages.

2. Words We Use

• Services: Website, Academy, Facilities dashboard, and messaging/check-in services
• Account: Registration enabling access to service portions
• Content: Text, courses, videos, certificates, simulations, and related materials
• Facility: Clinic, pharmacy, or healthcare network using Maatla Facilities

3. Who May Use the Services

Users must be 18 years or older, or have parental/guardian consent. Users confirm provided information is truthful and they have authorization to share others' information, such as family members.

4. What Maatla Provides

4.1 Maatla Healthcare: A WhatsApp-based support service delivering medication reminders, collection alerts, check-ins, and voice notes for chronic condition and elderly care management. Reminders are a support tool and do not replace your own responsibility to take and collect your medication or to seek medical care.

4.2 Maatla Academy: An online platform offering practical health awareness courses with lessons, quizzes, certificates, leaderboards, and simulations. Academy courses are for education and awareness only. They are not accredited and do not certify clinical or professional competence.

4.3 Maatla Facilities: A dashboard enabling healthcare providers to manage medication collections, schedule appointments, distribute reminders, and handle prepaid credit.

4.4 Important Health Notice: Services provide support and education only, not medical diagnosis or treatment. Emergency contacts: 10177 or 112.

5. Your Account

Users bear responsibility for account security and all associated activity. Unauthorized access must be reported immediately to info@maatlahealthcare.com. Maatla reserves rights to refuse, suspend, or close accounts.

6. Acceptable Use

Users agree not to:

• Violate laws or use services to harm, harass, or defraud others
• Share false information or impersonate individuals
• Upload malicious code or attempt unauthorized system access
• Redistribute content without written permission
• Misrepresent clinical advice as originating from Maatla

7. Subscriptions, Billing and Renewal

7.1 Plans and Prices: Family subscriptions: Basic (R50/month), Pro (R80/month), Advanced (R150/month). Pricing may change with website notification.

7.2 Payment and Automatic Renewal: Subscriptions renew automatically with charges at each period's start until cancellation.

7.3 No Obligation to Remind: Users manage their own subscriptions. Maatla is not obliged to send you a reminder or any communication before your account is billed for a renewal.

7.4 Cancellation: Cancellation stops future renewals from the current period's end, with no partial refunds except under specified circumstances.

8. Academy Purchases and Certificates

Courses purchased individually or via plans grant access upon payment confirmation. Certificates confirm course completion only, not professional competence.

9. Terms for Facilities and Network Operators

Facility operators confirm lawful patient information rights and consent. Role-based access controls must be implemented appropriately. Prepaid credit funds messaging and related usage. Patient information use is restricted to care delivery.

10. Messaging and Consent

Messages require opt-in consent. Mobile charges may apply. Opt-out available via "STOP" reply or email to info@maatlahealthcare.com.

11. Medical Disclaimer

The Services are for support and education and do not replace professional medical advice, diagnosis or treatment. Emergency calls: 10177 or 112.

12. Intellectual Property

Maatla name, logo, content, and design are protected. Users receive limited, personal, non-transferable rights for intended service use only. Unauthorized copying, modification, or redistribution is prohibited.

13. Your Content

Users retain content rights while granting Maatla permission for service provision and improvement. Users confirm content authorization and responsibility.

14. Third Party Services

Services depend on external providers. Maatla disclaims responsibility for third-party services and associated terms.

15. Disclaimers

The Services are provided on an as is and as available basis. Maatla provides no guarantees regarding availability, continuity, error-free operation, or fitness, subject to non-waivable South African consumer rights.

16. Limitation of Liability

Liability excludes indirect, incidental, or consequential damages. Where liability applies, it's limited to amounts paid within three months preceding claims, preserving non-excludable Consumer Protection Act rights.

17. Indemnity

Users compensate Maatla for reasonable losses and claims arising from service misuse, term breaches, or infringement of others' rights.

18. Suspension and Termination

Maatla may suspend or terminate access for term violations, legal compliance, or service protection. Surviving provisions include intellectual property, disclaimers, and liability limitations.

19. Privacy

Personal information handling follows the Privacy Policy, incorporated into these terms.

Changes to This Terms and Conditions

We may update, amend or replace this Terms and Conditions at any time, at our sole discretion. Because our services and the laws that govern them change, we may make these changes without giving you individual notice or separate communication.

Any change takes effect from the moment the updated version is published on our website or otherwise made available on our platforms. The version shown on our website at any given time is the version that applies. By continuing to visit our website, use our services, or receive our messages after a change has been published, you accept the updated version and are bound by it.

We encourage you to review this Terms and Conditions regularly so that you are aware of the current terms. Nothing in this clause removes any right you have under South African law that cannot lawfully be excluded.

21. Governing Law and Disputes

South African law governs these terms. South African courts hold jurisdiction, subject to regulatory or ombudsman rights. Contact info@maatlahealthcare.com for dispute resolution attempts.

22. General

• Severability: invalid provisions don't invalidate remaining terms
• Entire Agreement: these terms constitute the complete agreement
• Assignment: users cannot transfer rights without consent; Maatla may transfer rights in business transfers
• Events Beyond Control: Maatla isn't liable for force majeure events

23. How to Contact Us

If you have any question, request or concern about this document, please contact us using the details below.